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1-855-WINKBED INFO@WINKBEDS.COM
Most Common FAQ's
Trial Period and Exchanges
Warranty
Mattress Specifications
Frames, Boxsprings, and Adjustable bases
Reviews
Shipping and Delivery
Mattress Care
coolControl Base
Can I Try the WinkBed in Stores?
Who is that adorable dog on your website?!

Most Common FAQ's

What’s included in the free trial?

Sleep on our mattress for 101 nights. If you don’t love it, we’ll give you a full refund and arrange to pick it up, at your convenience, for free. Since this is the most generous free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on the mattress for at least 30 nights before you make a decision. Sound fair?

Do you offer an exchange program?

Yes. While we sell one mattress on our website that is suitable for the vast majority of sleepers, we can also build our mattress in a softer or firmer version. We charge $49.99 for the exchange, which simply covers shipping and removing the original mattress from your home and making sure it is donated or recycled. To proceed with an exchange or for more information, please contact us.

Do I need a box spring/foundation?

We highly recommend that you match the quality of your new mattress with our low profile foundation or our coolControl base.

Old boxsprings or foundations tend to become misshaped and may not provide sufficient support. It may appear that your new mattress is “sagging” when the problem may be due to an inadequate or non-supportive foundation. While the purchase of a box spring or foundation is not required, it ensures the mattress remains in good condition and that it feels the way it is supposed to feel.

For the perfect compliment to a WinkBed, we sell an accompanying low profile foundation and our proprietary coolControl base. The foundation is 5″ in height. For most mattresses the foundation comes as one piece, for king size mattresses, the foundation is split into two pieces.

What is the foundation made out of?

The foundation is made of hardwood and steel with a soft cover that matches the white border of our mattress. The cover is stitched using a Tencel and stretch-knit blend.

Can I use the WinkBed on a platform bed or a bed with slats?

Yes, the WinkBed will work just fine on a platform or slatted bed frame. We strongly recommend that you double check to make sure your bed frame has a rigid center support. If you are unsure about the level of support your bed frame provides, we strongly recommend that you purchase a foundation to ensure adequate support.

What is coolControl?

coolControl™ is a revolutionary mattress base that enables you to adjust the temperature of each side of your mattress throughout the night. It is exclusively available from us and is only compatible with WinkBeds mattresses.

How does the coolControl base work?

The coolControl base utilizes a patented conduction process to condition fresh air from the bedroom to desired temperature range. The conditioned air is filtered through the mattress and up to the sleep surface, giving you complete control over your mattress’s temperature the entire night while you sleep.

Trial Period and Exchanges

What is included in the free trial?

Sleep on our mattress for 101 nights.  If you don’t love it, you can exchange it for a softer or firmer version, or return it for a full refund. We’ll arrange to pick it up, at your convenience, for free. There are no restocking fees and no extra charges to process a return.

Since this is the most generous free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on the mattress for at least 30 nights before you make a decision. Sound fair?

The 101-night free trial period is limited to one mattress per household. The only portion of your purchase ineligible for a refund is the delivery fee for white glove service and removal of your old mattress.

 

Do you offer an exchange program?

Yes. While we sell one mattress on our website that is suitable for the vast majority of sleepers, we can also build our mattress in a softer or firmer version. We charge $49.99 for the exchange, which simply covers shipping and removing the original mattress from your home and making sure it is donated or recycled. To proceed with an exchange or for more information, please contact us at info@winkbeds.com.

 

How does an exchange work?

Simply contact us within your trial period and let us know you wish to exchange your mattress. We will then send you a $49 invoice, which simply covers the cost of picking up the old mattress and making sure it gets donated or recycled. After that, we’ll get started on building you a softer or firmer version of our mattress! The new mattress will be delivered at the same time the old mattress is taken away, so you’ll never be without a place to sleep.

 

How do you build a softer or firmer version of the WinkBed?

We can make the WinkBed softer or firmer by slightly changing some of the components.

The firmer version is built with a zoned coil system that features a lower gauge coil set through the middle third of the mattress to provide additional support. All of the other components, including the foams used in the standard version, remain the same.

The softer version is built with an additional inch of Hypersoft foam through the sleep surface to provide additional plushness and a more flexible support coil to provide a deeper contour. All of the other components remain the same.

There is no charge to modify the firmness prior to placing an order.

 

If I decide to return my mattress, how quickly will I receive my refund?

Once your mattress is picked up by one of our donation or recycling partners, you will be issued your refund within 5 business days.

Warranty

What’s included in the 10-year warranty?

Your new WinkBed is covered by a 10-Year Full Replacement Limited Warranty. For 10 years after you purchase your new mattress, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress, and there’s no deductible. The details of this warranty, and some limitations, are provided in the complete Warranty Description, available upon request. Just shoot us an email at info@WinkBeds.com.

Mattress Specifications

What are the mattress dimensions and weights?

Twin: 14.5″ x 38″ x 75″ – 58 lbs

Twin XL: 14.5″ x 38″ x 80″ – 60 lbs

Full: 14.5″ x 54″ x 75″ – 70 lbs

Queen: 14.5″ x 60″ x 80″ – 79 lbs

King: 14.5″ x 76″ x 80″ – 93 lbs

California King : 14.5″ x 72″ x 84″ – 93 lbs

What’s in a WinkBed?

WinkBeds contain a foam and gel-based sleep surface, that is layered on top of two levels of American-made spring coils.  We build all of our beds in the U.S.A. using the best quality, American-sourced materials available. See our Mattress section for more details.

What type of fire barrier is in the WinkBed?

All mattresses that are sold in the US are required to have a fire barrier. We use a fire barrier that is made from a blend of cotton, polyester, and wood pulp (rayon).

Do you offer the WinkBed in multiple firmness options?

The WinkBed comes in one standard firmness that satisfies 95% of our customers. However, if you know you need a mattress that is extra firm or extra soft, get in touch! We aim to please and we can manufacture firmer or softer versions of our mattress for discerning customers.

If the WinkBed is such a great mattress, why does it cost so much less than traditional retailers?

Simply put, we cut out the middleman. You’d be amazed at how many times a mattress is marked up between an overseas factory and a mattress store, and at how much money can be cut out of the process by selling directly to people. Our mattresses are built with the finest American-sourced materials, in our Wisconsin factory. Each one costs a great deal of money to manufacture, but because we have no middlemen between us and you, we are able to offer it for more than 1/3 the price.

It seems there are a lot of mattresses now available online. Why should I choose a WinkBed over all the other ones?

While some mattress e-tailers claim to have “reinvented the mattress” by rolling up their foam and latex beds, deflating them and vacuum-sealing them into small, easily-shipped boxes to then be pulled out, re-inflated and off-gassed, all they’re really doing is selling you a cheap product with high margins. The WinkBed is the antithesis of a “bed in a box.” It’s simply a better mattress, that is made by hand in the USA with a modern hybrid spring-and-foam design, and with much higher-quality, more durable, American-sourced materials. If you’re still not convinced and you’re thinking of pulling the trigger on one of those other online beds, email us at info@WinkBeds.com or call 855-WINKBED, and we’d be happy to tell you more about what makes us different.

What do you use for your edge support system? Can I sit on the edge of the bed without sagging?

We use a 4.5-inch wide 65-ILD foam with a 1.5-lb density. All these numbers translate to “yes.” Our bed has very firm edge support and is strong enough to sit on without any sagging whatsoever.

What are the exact specifications of the WinkBed mattress?

The WinkBed features the following specifications:

– 6-Layer Hybrid spring/foam construction

– Cover made from Tencel and strech-nit fabric

– 1″ Hypersoft foam 1.5lb density 17 ILD

– 1″ Premium Gel foam 1.5lb density 17 ILD

– Foam encased 2.4″ innerspring micro air-spring coil (1353/queen)

– Lumbar pad made from pre-compressed densified cotton

– Foam encased individually wrapped pocket coils (858/queen)

– 2″ Support foam 1.5lb density 28 ILD

Do you have any statistics about the durability of the foam you use?

Yes. An independent organization called the the Carpenter Technical Center performed a study on the durability of the foams we use in our mattress.  The test, named the constant force fatigue test, simulates 10 years of bed usage by dropping a 168-lb weight on a block of foam 80,000 times. That is far more abuse than a mattress will ever see in a person’s home, even over an extended period of years. The results show just a 2% compression in the foam over the course of the test. This is a great result and demonstrates fairly well how durable our mattress is.

WinkBeds have some of the highest spring coil counts in the industry, how many spring coils are in a King bed?

The total coil density for a King size is 2,776 pocketed spring coils. The top layer has 1,722 AirSprings and the bottom layer has 1,054 Tempered Support Springs. These numbers may not carry much reference point for you, but trust us: they are very high.

Do WinkBeds have environmental certifications?

Yes, all of the foam in our bed is CertiPUR-US certified, which means our beds are made without ozone-depleters, PBDE flame retardants, mercury, lead and heavy metals, formaldehyde, prohibited phthalates regulated by the Consumer Product Safety Commission. It’s also low in volatile organic compound emissions, at less than 0.5 parts per million.

Where are WinkBeds made?

Every WinkBed is proudly built in our Wisconsin factory in The United States of America, by American workers, with their own two American hands and ten American fingers. Plus, all of our materials are sourced from top U.S. suppliers.

 

Do you make custom-sized WinkBeds?

As a vertically-integrated company with a dedicated manufacturing facility, we do accept orders for custom-sized mattresses. While we cannot guaranty that we can make the exact size you need, send us an email at info@WinkBeds.com with the dimensions you’re looking for, and we can provide you with a quote.

Frames, Boxsprings, and Adjustable bases

What is the coolControl base and what is it made out of?

The coolControl base is a revolutionary mattress base that enables you to adjust the temperature of each side of your mattress throughout the night. It is exclusively available from us and it only compatible with our mattress. The coolControl base is made from wood panels, a steel support grid, and 4 fans that condition fresh air from the bedroom and propel the conditioned air into the mattress and up to the sleep surface.

How thick is the WinkBed mattress and foundation?

The WinkBed mattress is approximately 14.5 inches thick. This is about 33% thicker than most other mattresses available online.  We build it this way in order to maximize comfort, support, and durability. Our low profile foundation and coolControl base are each 5 inches thick. The complete set is approximately 19.5 inches thick. Since each mattress is stitched by hand, there may be some slight variance (1/2 inch) in the mattress thickness.

 

Do you sell bed frames? What type of bed frame would you recommend?

No, we do not sell bed frames. That is because the WinkBed was designed to work perfectly with most sturdy bed frames out there. That said, the WinkBed is a heavy mattress and we would advise you to avoid frames that are built with cheap metal, lack center supports, or that have a mesh or wire support system, as they tend to be less sturdy.

 

Will my WinkBed work on my existing box spring or foundation?

We generally recommend purchasing both the mattress and foundation. However, if your box spring/foundation is in very good condition, meaning it’s sturdy, has no sagging, and remains a smooth and even surface, it should work fine.

 

Does the WinkBed work on an adjustable frame?

Yes, the WinkBed uses high ILD foam edge supports, not metal. This allows the mattress to flex and be compatible with any frame, including adjustable ones.

Reviews

Where can I read reviews of the WinkBed Mattress?

You can read reviews of our bed on any of the following websites:

Google Plus
GirlOnTheMattress.com
MattressClarity.com
SleepSherpa.com
Sleepopolis.com
Ted & Stacy’s Mattress Guides
Inside Sleep Reviews
Amazon.com

And you can read them (and even write your own if you love your bed!) on the WinkBeds Google Plus page here.

Shipping and Delivery

How long will it take to get my WinkBed?

We offer free ground shipping within the continental United States. Depending on where you’re located, and because each of our beds are built-to-order, it will take between 7 and 14 business days for you to receive your mattress after placing an order.

What is included with free delivery?

We are pleased to be able to offer free delivery service to our customers. When you select free delivery, our dedicated shipping partners will deliver your mattress and/or foundation right to your door. Installation of the mattress is not included.

What’s included with white glove service?

“White glove service” is our premium delivery option. It includes delivery of your mattress up to the bedroom of choice, unboxing the set, and placing the mattress and foundation on top of your bed frame. Our delivery partners will remove all trash when they finish (box, plastic wrap, etc.). The cost for this service is $99.

Please note, our delivery partners are not responsible for the installation of the coolControl base.  If you need help with the installation please contact us at info@winkbeds.com.

Can you remove my old mattress, too?

We sure can! As an add-on to our white glove service, we offer a mattress removal option. If you select “white glove and mattress removal” during the checkout process, our shipping partners will bring your new mattress into the bedroom, haul away your old mattress, and recycle or donate it to a local charity. The cost for white glove service and mattress removal is $149.

Can you ship to Alaska or Hawaii?

Due to the increased costs of shipping, we can only ship to the continental United States at this time. But we’ve heard Alaska and Hawaii are both beautiful this time of year and we’re excited the U.S. granted them both statehood in 1959. Hooray history! We plan to ensure our beds get to sleep there as soon as possible, so please stay tuned.

What about shipping internationally?

Unfortunately, we’re not able to ship internationally yet (this includes you too, Canada). If something happens to your mattress, like a warranty issue, we want to be able to take care of it. But being out of our service region means we wouldn’t be able to. Drop us a line at info@WinkBeds.com or follow us on social media, and we’d be happy to let you know when international shipping is operational. Operations in Antarctica should be up soon.

Mattress Care

How do I clean my WinkBed?

Vacuuming is the only recommended method to clean your mattress. Dust and dander can build up, so we recommend that you use the upholstery attachment on your vacuum every couple of weeks.

Do I need a mattress protector?

While certainly not required, a protective pad can help keep your mattress clean and stain-free. Please note that some waterproof mattress protectors, specifically ones with a lament on the back side, may restrict airflow if used in conjunction with a coolControl base.

Should I rotate my WinkBed?

Most mattresses go through a break-in period where the foams begin to soften up with normal use. To elongate the life of your mattress and make sure the foams break in evenly, we recommend rotating your mattress every two weeks for the first three months, then every 2 months after that

coolControl Base

What is coolControl?

coolControl™ is a revolutionary mattress base that enables you to adjust the temperature of each side of your mattress throughout the night. It is exclusively available from us and is only compatible with WinkBeds mattresses.

How does the coolControl base work?

The coolControl base utilizes a patented conduction process to condition fresh air from the bedroom to desired temperature range. The conditioned air is filtered through the mattress and up to the sleep surface, so that you have complete control over your mattress’ temperature.

Can each side of the bed be controlled separately?

YES! With a Queen, King, California king, or Split King set, each side of the mattress can be controlled separately. This means that one sleeper can set their side of the bed warm and the other can set their side of the bed cool for a truly customizable sleep experience.

Is there any science behind the coolControl base?

Studies show that in order to fall asleep quickly and remain in a deep sleep throughout the night, our body temperature needs to drop around two degrees. During preliminary testing of the technology that powers the coolControl base, participants reported a 44% improvement in both their ability to fall asleep faster and remain asleep throughout the night.

How does the air actually flow through the WinkBeds Mattress?

To facilitate air flow, a slight modification is made to any mattress that is purchased with a coolControl base. Upon receiving your mattress and base, you will notice that four air channels are built into the bottom side of the mattress. These air channels connect with the coolControl base so that conditioned air can freely flow from the coolControl base to the top of the sleep surface and cool or warm your body.
This modification does not have any effect on the mattress’ comfort level and the other components used in construction remain largely the same.

How do I control the temperature of my mattress?

You can control the temperature of your mattress using an included wireless remote or the coolControl iOS app available for free on the app store. The iOS app connects via bluetooth. Our system does not currently support Android, but Android will soon be available.

This is interesting. I want to know more. Give me the step by step process for how the coolControl base works.

Your coolControl base and mattress ship as a set. When you receive your set, you’ll notice that the coolControl base has four fans on its bottom side and the mattress has four air ducts that connect to the fans. Once the fans and the air ducts are connected to each other and the set gets plugged in, you can start customizing your temperature.

Here is how the temperature customization works:

  1. Fans on the bottom side of the coolControl base draw in fresh air from the bedroom.
  2. The fresh air passes through a series of copper plates that work to adjust the air temperature using thermal energy.
  3. The temperature-adjusted air is then propelled up into the mattress through four proprietary air channel systems that are built inside.
  4. As the air flows through the mattress, it is diffused by several layers of foam, fibers, and your bed sheets so that the sleep surface maintains a relatively even temperature. You may notice that the spots on the mattress directly above the fans are slightly warmer or cooler during use.

How cool or warm can coolControl base make my mattress?

The cooling feature can chill your mattress up to 12 degrees below the ambient room temperature and the warming feature can raise temperature up to 30 degrees above the ambient room temperature.

Are there any limitations on the type of bed frames that can be used with a coolControl base?

In order for your coolControl base to perform optimally, the fans on the bottom of the base must be able to intake fresh air from the bedroom. We recommend that the coolControl base only be used on bed frames that utilize side rails or slats for support, and not a solid surface.

How is the coolControl base powered? Does it use a lot of electricity?

The coolControl base is powered by electricity. When you install your coolControl base, you simply plug it into the wall. The system uses less electricity than a table lamp. There are no heating coils, no freon, no liquid, and no air compressors used.

Is the coolControl base safe?

Yes! the coolControl base is totally safe. The system has undergone extensive safety testing and is FR certified in accordance with Federal regulations 16 CFR § 1632 and 1633, administered by the U.S. Consumer Product Safety Commission (CPSC).

Does the coolControl base make any noise?

The coolControl base produces a low level white noise similar to the sound of a fan. No vibration occurs.

Does the coolControl base provide any other benefits besides temperature control?

Since the coolControl base circulates air, it causes people to not only sleep cooler or warmer, but also drier. Sweat and moisture build up is easily wicked away from the body during the night and the air circulation can repel mold and other build up.

Does the coolControl base require any maintenance?

The only maintenance that is required is periodic dusting/cleaning of air intakes on the bottom of the foundation.

Does the coolControl base only work with mattresses from WinkBeds?

Yes, the coolControl base is only compatible with mattresses from WinkBeds.

Can I Try the WinkBed in Stores?

Why isn’t the WinkBed available in mattress stores?

Our e-commerce business model helps us keep our costs low and our prices even lower. By selling our mattresses exclusively online, we can bypass many of the traditional distribution channels and layers of retail markups. You can, however, try the bed risk-free for 101 nights. If you’re not getting the best sleep of your life at any point within that time, we’ll refund you and take your bed back, no questions asked.

Can I try the WinkBed in any physical location?

Yes! Our mattress is now available to try at the Sleep Sherpa Showroom, located in the Twin Cities Metro Area at 7301 Washington Ave S. Edina, MN 55439. Minnesota for the win!

Who is that adorable dog on your website?!

Who is that adorable dog on your website?!

That’s Fwank The Tank. He’s a 4-year-old rescue from a shelter in Miami and is obsessed with all things WinkBeds (especially sleeping on them about 18 hours a day). According to his DNA results, he’s half wire-haired dachshund, a quarter Havanese and a quarter Siberian Husky. Needless to say, that last one was a bit of a shock.

“It's like every night we load ourselves up
onto a cloud and then gently sink in and
drift off to slumber.”

James
Philadelphia, PA

“I get a great night’s sleep and the
price was right in my budget.”

Tiffany
Chicago, IL